REMOTE WORKING

Helpful tips for working remotely

What Can Remote Support do for you?

Bridge IT technicians rely on softwares for remote desktop support to:

    • Assist work-at-home employees, staff in satellite locations, clients or partners, and business travelers.

 

    • Save time and cut travel costs for onsite, in-person service calls and maintenance.

 

  • Reduce the risk of shipping damage to computers and laptops sent to repair facilities.
    • Improve first-call resolution rates.

 

    • Control remote computers or Android devices as if you were sitting in front of them.

 

  • Connect across multiple platforms, from PC to PC, mobile to PC, PC to mobile, and mobile to mobile..

Tech mishaps happen. Computer glitches, system crashes, and device failures can bring business to a standstill. Instead of making onsite service calls that take time and increase costs, BRidge IT choose to provide instant remote support for our clients anywhere, at anytime. Securely connect to remote computers, access files and applications, and troubleshoot problems — right when your employees and customers need help the most.

ONE SOLUTION
FOR ALL YOUR REMOTE NEEDS

We deliver Instant Remote Support to Customers and Employees

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AD-HOC

Ad-hoc support for clients and employees.This is a reactive support service, whereby consultants respond to requests from customers to resolve a particular IT issue. An hourly rate is charged and it excludes travel costs.

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UNATTENDED DEVICES

Permanent access for unattended devices. Our admins can roll out Host modules to as many devices as they’d like on their networks silently, without requiring an action to be taken by a user on the remote side..

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FILE SHARING

Secure, flexible file sharing. In addition to being able to queue multiple files for transfer, you can also drag and drop files to reorder them within the queue, quickly access recent folders and files, and view the progress of transfers within an overhauled UI.

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REMOTE PRINTING

Remote Printing for Windows and MacOS. Remote printing brings speed and convenience to teams without the need for complex networked machines. It’s quick and simple to set up, with remote printing over the internet providing an intuitive way to print from any device in any location.

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NETWORK MONITORING

We monitor the availability and fault of all network devices such as printers, routers & switches, and more by scanning for all connected devices. Reduce undesired downtime and provide an interruption-free and stable work environment that sets your company and clients on a path of high productivity and success..

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CLOUD BACKUP

We provide you with simple, hassle-free, and reliable endpoint data protection. Deployed and activated remotely within seconds, your or your customers’ data will be stored in the cloud under the highest security standards. Have peace of mind in knowing your data is stored safely and – in case of disaster – can be restored remotely from anywhere and at any time..

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THREAT MANAGEMENT

We keep your computers clean and safe. TeamViewer Endpoint Protection protects your computers against threats such as viruses, Trojans, rootkits, spyware, and ransomware. 24/7 – no matter if on- or offline. Determine the time, scope and thoroughness of each scan-policy and apply them to different computers or groups..

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MULTI-PLATFORM

With our remote system, we can access any device from any device. Need to support an employee having tech issues on a smartphone? No problem. Provide support via your laptop, mobile phone, or tablet with ease..

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PREDICTIVE MAINTENANCE

BRidge IT remote support model can support you in revolutionizing your maintenance strategy and move from rigid machine maintenance plans to a flexible, wear-based model. Increase machine productivity by 25%, reduce machine downtime by 70%, and cut machine maintenance costs by 25%.

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REMOTE FIX

Installing software before support calls. Opening firewall ports. Telling people where to click. Configuring computers and routers. You shouldn’t have to jump through hoops to provide remote support to your users. Your focus is resolving IT support requests. Quickly. Smoothly. Securely..

Streamline and automate routine IT tasks like monitoring, endpoint protection, patching, and data backups for your entire infrastructure with Bridge IT Remote Management – We enable dispersed teams to remote in to the devices they need, the moment they need them – without requiring VPN...

HELP GUIDE

  • You can Download a handout of the Top 10 reasons why you need Remote IT Support
  • At Bridge IT we can assist with a wide range of support and training for remote workers or onsite workers. Is this of interest to you ? please get in touch.

087 152 0337